Crickes Privacy Policy — How We Protect Your Data

1 Introduction

Crickes ("we", "us", "the Platform") is committed to handling your personal information with care and transparency. This Privacy Policy describes our practices for collecting, storing, using and sharing personal data in connection with your use of the Crickes website, mobile app and all platform features — including sports betting on cricket, PSL, T20 matches, football and esports, live casino games, deposits, withdrawals and promotions.

By registering an account or using any part of the Crickes platform, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions and Responsible Gaming Policy.

We take privacy seriously. The data we collect is used to run the platform, keep accounts safe, process PKR transactions and improve the user experience. We do not sell personal data to advertisers or unrelated third parties.

2 Information We Collect

We collect personal data in several ways — information you give us directly, information generated by your use of the platform, and information collected automatically by our systems.

Information you provide directly:

• Full name, date of birth and contact details (email address, phone number) provided during account registration.
• Identity verification documents — such as a CNIC, passport or other government-issued ID — when requested for account verification.
• Payment-related details including the account numbers or wallet identifiers associated with JazzCash, Easypaisa, Raast, your bank account or a payment card used to deposit or withdraw funds.
• Any correspondence you send to our support team, including queries, complaints or responsible gaming requests.

Information collected automatically:

• Device information: device type, operating system, browser type and version, screen resolution and unique device identifiers.
• Connection data: IP address, approximate location (country or city level), internet service provider and connection type.
• Usage data: pages visited, features used, bets placed, games played, session duration, clicks and navigation patterns within the platform.
• Transaction records: all deposits, withdrawals, bet placements, winnings and bonus activity associated with your account.
• Cookie and tracking data: as described in Section 7 below.

3 How We Use Your Data

The data we collect is used strictly to operate, maintain and improve the Crickes platform and to fulfil our obligations to you as a user. The table below summarises the main purposes:

We will not use your personal data for purposes that are incompatible with those listed above without first informing you and, where required, obtaining your consent.

4 Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil your account agreement — including registration, payments and bet settlement.
• Legitimate interests: Fraud detection, platform security, responsible gaming monitoring and service improvement, where these do not override your privacy rights.
• Legal obligation: Where we are required to process data to comply with applicable regulations, including identity verification and transaction record-keeping.
• Consent: For optional communications such as promotional emails and offers, where you have opted in. You can withdraw consent for marketing communications at any time via your account settings.

5 Who We Share Data With

Crickes does not sell your personal data. We share it only with the categories of third parties listed below, and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, Easypaisa, Raast, bank networks and card schemes — to process your PKR deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers: Services used to confirm your identity and age when you submit verification documents. These providers handle your data under strict confidentiality agreements.
• Fraud prevention and security services: Third-party tools used to detect suspicious account activity, unauthorised access attempts and financial fraud.
• Live casino and game software providers: Providers of the live dealer games and other casino content accessible through Crickes. These providers may process certain session data to operate the games.
• Analytics providers: Tools used to understand how users navigate and use the platform, typically using aggregated or anonymised data where possible.
• Legal and regulatory authorities: Where we are required by law to disclose data to an authority or in connection with legal proceedings.

6 Payment Data

All financial transactions on Crickes are processed in PKR. When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer or a payment card, the transaction is handled by the respective payment provider. Crickes does not store full card numbers or complete bank account credentials on our own servers.

We retain transaction records — including deposit amounts, withdrawal requests, dates and associated payment method identifiers — for internal record-keeping, fraud prevention and to respond to account queries. These records are kept securely and are not shared outside of the purposes described in this policy.

If you believe a payment transaction on your account was not authorised by you, contact our support team immediately so we can investigate and, where appropriate, take protective action on your account.

7 Cookies & Tracking Technologies

Crickes uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session and understand how users interact with the site.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit. You cannot opt out of essential cookies while using the platform.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience across sessions.
• Analytics cookies: Collect aggregated data about how users navigate the platform — such as which pages are visited most and where users spend time. This data helps us identify improvements.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying suspicious login patterns and protecting against automated attacks.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core platform features, but may affect certain personalisation functions.

8 How Long We Keep Your Data

We keep your personal data for as long as your account is active and for a reasonable period thereafter to fulfil our legal and operational obligations. The general retention principles we apply are:

• Account data: Retained for the duration of your account and for a period after closure to handle any outstanding queries, disputes or legal requirements.
• Transaction records: Financial records including deposits, withdrawals and bet history are retained for the period required by applicable record-keeping obligations.
• Identity verification documents: Kept only for as long as required for verification purposes and applicable compliance obligations, then securely deleted.
• Support correspondence: Retained for as long as necessary to resolve the matter and for a reasonable period to address any related follow-up.
• Analytics data: Aggregated or anonymised usage data may be retained indefinitely as it cannot be used to identify individual users.

When data is no longer needed and there is no legal requirement to retain it, we delete or anonymise it securely.

9 Security Measures

Protecting your personal data is a priority at Crickes. We apply technical and organisational security measures appropriate to the sensitivity of the data we process. These include:

• Encryption of data in transit using industry-standard TLS protocols.
• Secure storage of account credentials — passwords are hashed and are not stored in plain text.
• Access controls that restrict internal access to personal data on a need-to-know basis.
• Automated monitoring systems to detect unusual activity, unauthorised access attempts and potential data breaches.
• Regular security reviews of our platform infrastructure and third-party integrations.

Despite these measures, no online platform can guarantee absolute security. If you believe your account has been compromised, change your password immediately and contact our support team. You are also responsible for keeping your own login credentials secure and not sharing them with anyone else.

10 Your Rights

As a Crickes user, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team with your request and we will respond promptly.